FAQs

Returns & Exchanges

For hygiene reasons, we cannot accept returns on used items. However, if your gloves arrive damaged or defective, please contact us within 30 days of delivery with a photo, and we’ll send a free replacement or refund.

Exchanges are accepted on unused items. Buyer covers return shipping.

Cancellations

You can cancel your order within 1 hour of purchase. After this time, if your order has already shipped, we’re unable to cancel it. Please double check your details before confirming checkout.

Customer Care

We’re here to help! For any questions about your order, email us at undertheglo@gmail.com. Our team replies within 24 hours, Monday–Friday.

You can also reach us via our Contact page or on Instagram DM @undrtheglo.